We built Robbie - a chatbot - to demonstrate how automated conversation can transform customer interaction. Its look and feel can be customised to your brand, and it doesn't even have to look like a chat: it can power lead-generation forms, quote configurators or restaurant menus.
Major brands keep changing how they interact with customers. Call centres evolved into live chat; now chatbots automate that too, improving customer experience without requiring any staff interaction.
How to integrate a chatbot
Platforms like Intercom, ChatBot and ManyChat help you build bots for any website - depending on subscribers and plan, at £300 to £1,000 per year. A custom chatbot, built once and included in a website maintenance package, saves at least 50% of that annually and does exactly what your business needs.
How a chatbot can enhance your business
Some 80% of brands planned to use chatbots by 2020. Here's where they earn their keep:
- Customer help centre - seamlessly guide customers to the right articles and guides
- New staff onboarding - help joiners find the information they need
- Meeting scheduling - find times that work for every participant
- Lead generation - gather customer details while you sleep
- Bookings and orders - let customers reserve tables or place orders directly in the chat
If your business already uses call scripts or an FAQ section, you have the raw material - those can be transformed straight into a chatbot.
Ask us for a proof of concept and we'll put a branded chatbot on your site so you can watch it handle real questions.