Latest news
Ideas, updates and lessons from the Phaeria team.
Why we left Zendesk and built our own support portal
Two years ago we moved our customer support off Zendesk and onto our own portal on AWS. It costs about 75% less to run than five agent seats, the savings have paid for the build, our data stays in our own systems, and Jira is built in.
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Lovable, GoDaddy Airo or custom development: what does your startup really pay?
Made Smarter grants: up to £20,000 for SME manufacturers to digitise in 2026
Delivery app commissions in 2026: why restaurants are taking orders direct
Still running your insurance firm on 1990s software? 2026 is the cheapest year yet to move
2021 Review
2020 Review
It's been a challenging year for everyone. Looking on the positive side, we have helped our clients to transition and adapt.
Calls to Action (CTAs) – convert website visitors into clients
The most important key to converting website visitors into clients is to have what marketers call a 'strong call to action'.
5 Ways to Get Good Customer Testimonials for Your Business
A customer testimonials page on your website is one of the most powerful tools for establishing trust with new clients.
Celebrating 3 years in business
Today, Phaeria is celebrating 3 years in business! All this period we've helped local businesses grow with technology.
How CloudFlare increases speed and security of your site
We are excited to announce our partnership with CloudFlare, a web performance and security company!
Does the speed of your company website matter for users in Southport?
Page speed affects your Google ranking, your conversion rate and how long visitors stay - here is why a fast website matters for Southport businesses.
Microsoft IIS vulnerability (MS15-034)
Microsoft disclosed a critical vulnerability (MS15-034) on their web server IIS that allows for remote code execution.
Technology, commercials and mobile apps
Three separate fields, but all linked - especially when you add in the equation two more: costs and viral reach.